Telecommunications

Telecommunications service providers operate in a highly competitive environment. As a result, any slip in service can play into the hands of rivals. We provide high quality customer service software, on a scale across multiple languages.  

Customers expect issues to be solved rapidly. Our customer service solutions help you understand and predict complaints, leading to accurate and timely responses. Using intelligent routing, enquiries are sent to the most relevant agent.  

In an industry with high customer churn rates, it is important that service providers are able to acquire new customers. Unitech takes steps such as onboarding, activation and contract management automatic and efficient. 

Our analytics solutions allow telecommunications companies to understand customer behavior and manage interactions more intelligently and personally, enabling more effective upselling and retention, based on customer preferences.